![]() I asked Manish why this installation method seemed to work. It initially freaked me out, but it worked just fine, since I could see what was happening on my computer screen even though I wasn't the one operating the computer. The interesting thing here is that QB has some special download to allow remote access during a trouble shooting call. and then I believe went to control panel, add or remove programs, and clicked on add programs, and followed the icons with the Wizard to install the latest version of Quickbooks. ![]() He checked for compatibility, which was fine, I have Windows XP, etc. The tech support person, Manish, was able to install Quickbooks by completely bypassing the usual installation procedure. So I called them, and was on hold forever. ![]() Well, it doesn't apply to the first call, and also it's crazy to charge someone who can't even install the program. Duh, why didn't I think of that? I guess because the packaging on the new software says that fees may apply if you call customer service. So.I was whining to a friend who suggested I just call Quickbooks technical support. And I installed the latest Flash version, Flash Player 10.1, then uninstalled it and then reinstalled it, and then uninstalled it and looked for the obsolete Flash Player 8.0 which I couldn’t find on Adobe’s website, but found links to in two other forums…So basically, I tried to solve this on my own, and it didn't work. I spent a long time looking through the discussion forums on both Quickbooks and Adobe trying to find the answer, also turning off and on my computer, ha. I tried to browse for a new location that the Flash Player file might be located, looking through the Program Files\Adobe and coming up with nothing. I think I recall seeing an error message originally with Adobe Flash Player 10.1, but it's been a long day, so maybe the error was always referring to Flash Player 8.0. I kept getting the same message, Adobe Flash player file is unavailable - with a drop down screen showing the location of the flash player file that the installation software was trying to find so it could continue the installation. So today, I tried to install it, and failed repeatedly. It was a new cd that I had purchased a few months ago from Costco, and had been putting off using it, or even installing it. I recently - uh today - had an agonizing experience installing Quickbooks Pro 2010 because I kept receiving error messages during the Quickbooks installation.
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